In a post several months ago, Seth Godin asks organizations that speak untruths to customers “what else will you lie about?”
The question of organizational integrity is one that I wrestle with frequently. I’ve written about it directly or indirectly several times already, and I’m sure I’ll write about it considerably more.
In the same way that Seth describes the slippery slope of institutional lying to its customers and to the public, managers must be wary of choosing to start glibly lying to his or her charges.
And it’s terribly easy to start lying.